Shipping policy
At Fitna-tural, we are committed to ensuring your experience with us is smooth and satisfying, right from the moment you place your order to when it arrives at your doorstep. Please take a moment to review our shipping policy.
1. Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery times may vary depending on your location:
- Standard Shipping (Domestic): 3-7 business days
- Expedited Shipping (Domestic): 1-3 business days
Please note that these are estimates, and delays may occur due to high demand or unforeseen circumstances (e.g., public holidays or carrier issues).
3. Shipping Destinations
We currently offer shipping to the following locations:
- Domestic: All states within the Pakistan.
4. Order Tracking
Once your order has been shipped, you will receive an email with your tracking information. You can track the status of your shipment on our website or through the carrier’s tracking service.
5. Customs, Duties, and Taxes
For international orders, Fitna-tural is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
6. Lost or Damaged Packages
We strive to ensure your order arrives in perfect condition. However, if your package is lost or damaged during transit, please contact us immediately at [customer service email]. We will work directly with the shipping provider to resolve the issue.
7. Incorrect Shipping Information
Please ensure that all shipping information is correct at the time of placing your order. Fitna-tural cannot be held responsible for items not delivered due to incorrect or incomplete address details.